// Virtual Agents with Genai
Use Virtual Agents with GenAI to [revolutionize] customer service
Today’s customers increasingly expect personalized, seamless experiences. They are accustomed to automated customer service operations that have the intelligence built in to quickly resolve their questions and needs. That includes self-service options for customers to use virtual agents and other messaging channels.
To keep up with these evolving expectations and turn shoppers into loyal customers, or empower constituents to feel well-served by government agencies, organizations need to embed intelligence across their human and virtual customer service agents.
At at glance
Our use of generative AI (GenAI) revolutionizes customer service by enhancing the capabilities of both virtual and live agents alike.
We combine the power of artificial intelligence and contact center AI to take your customer or constituent experience to new heights, while also delivering significant operational efficiency and cost benefits, including:
AI-powered virtual agents ensure quick, efficient, and personalized support.
AI-powered virtual agent
Emergency response and crisis management
Content generation and
Automated knowledge base creation with deep search
Intelligent call routing
Insights and resources
As we explore the potential of generative AI, it is important to understand the fundamentals of this exciting technology and how it can create value.
We are sifting through the noise to find opportunities that unleash the potential of generative AI and the real value it can create for organizations.
Dallas County turned to Egen to help it develop a virtual assistant and provide critical services to constituents in the languages most used by constituents.
We built a gift recommendation chatbot for customers using Google Cloud Platform.
We implemented virtual agents that improved the caller experience and reduced wait times.