Privacy Policy

This Privacy Notice (“Notice”) describes the manner in which Egen Solutions, LLC. and its affiliates (collectively “Egen”) collect, use, maintain, and disclose information from users of our websites (e.g., egen.ai, go.egen.ai) (collectively, “Websites”), event participants, prospective customers, or other situations in which Egen is a data controller, and from the use of our products and the performance of our services. For purposes of this Notice, the terms “user,” “customer,” “you,” and “your” are meant to refer to the individuals about whom we may collect personal information, and at times may be used within the Notice interchangeably.

If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided at the bottom of this Privacy Notice.

Egen processes personal information in the course of running our websites, processing payments, registering visitors to our events and services, managing contests and promotions, providing support, improving customer and user experience, running our infrastructure, preventing fraud, protecting intellectual property, maintaining endpoint and network security, enforcing our legal rights, sending marketing and other communications, processing agreements, complying with our legal obligations, and to achieve other legitimate interests as well as where you have provided consent. Personal information, such as contact information, is collected from websites, services, events, partners, and where you have provided it directly to Egen.

To fulfill the purposes described in this Notice, Egen may collect personal information such as name, contact information, technical unique identifiers, authentication credentials, or other personal information you choose to provide to Egen. For example, as described in specific sections of this Notice may include, among other things, the Internet Protocol (IP) address, browser information, device ID, the type of computer and technical information about a user’s means of connection to our Websites, such as the operating system and the Internet service providers utilized and other similar information.

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocols (IP) addresses, social media profiles, social media URL’s, and custom profiles, for purposes of targeted advertising and event promotion.

Egen Websites provide Internet based access for users to learn about Egen and its Services and to communicate with Egen and with others. When an individual uses our Websites , Egen gathers information, some of which may be considered personal information in your jurisdiction.

If you opt-in to our mailing list online or in person, you will receive emails that may include company news, updates, related product or service information, and other Egen related information. We may also associate personal information that you submit to us, including email addresses, with information collected about you through other means such as cookies, web beacons, or social media plugins. This will help us better tailor content delivered to you through a variety of ways, including online advertisements. We include unsubscribe instructions at the bottom of each email if at any time you would like to unsubscribe from receiving future emails.

Accessing our blog will load social media cookies that are necessary for displaying content and enabling user interaction. If you make posts to our blogs, your words and identity are made available to other people using the blog. We are under no obligation to publish, maintain, or retain any of your posts. If you provide us with feedback about our company, services, or Websites, we consider this to be freely given and we may use your feedback without compensation or attribution to you.

We may use the information, including personal information, that we collect from users of our Websites for a number of reasons, including but not limited to the following purposes:

• Operate, secure, support, personalize, and improve our Websites
• Provide you requested information and Services
• Provide blogs and discussion groups
• Communicate through chat platforms
• Run promotions, contests, surveys, or other website features
• Send periodic emails
• Analyze trends
• Digital marketing, which may include online advertisements appearing on cookie-based advertising networks
• Direct marketing, which may include postal mail or telemarketing from Egen or a service vendor

From time to time, we may receive personal information about you, including your name, email address, or other information such as a profile picture, from third party sources where those parties have indicated that they have your consent or are otherwise legally permitted or required to disclose your personal information to us. For example, we may be provided with information about individuals interested in using our services, joining our company, or when using third party authentication options to sign-up for or log-in to our services.

We do not sell, trade, or rent the personal information we collect from our Websites to others. We may share aggregated demographic information regarding visitors and users of our Websites with our affiliates, business partners, and advertisers for the purposes outlined above. When we collect personal information through our Services, it is made available to the Egen customer who was the source of the information and we use it as described in the Privacy Notice, terms and conditions, or otherwise as directed by our customers.

We partner with a third party to display advertising on our Websites or to manage our advertising on other sites. Our third party partners may use technologies such as cookies, scripts and tags to gather information about your activities on this site and other sites to provide you advertising based on your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt out by visiting Digital Advertising (DAA)’s self-regulatory opt-out page, click here. If you are located in the European Economic Area, click here. Please note this does not opt you out of being served ads; you will continue to receive generic ads.

We may use third party service providers or partners to help us operate our business; provide, support, maintain, or secure our Services and our Websites; or administer activities on our behalf, such as events or marketing campaigns. It may be necessary to provide or allow access to your personal information to these third-party service providers or partners for those purposes.

We may share your information with our business partners to offer you certain products, services, or promotions.

We provide information regarding our business to our auditors and legal counsel. In some cases, the shared information may contain personal information, but the auditors and legal counsel may only use it for the purpose of providing their professional services.

We may also disclose your personal information as required by law, such as to comply with a subpoena or similar legal process; or when we believe that disclosure is necessary or appropriate to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. We may transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets.

Our Websites include links to other websites whose privacy practices may differ from those of Egen. If you submit personal information to any of those sites or services, your information is governed by their privacy notices. We encourage you to carefully read the privacy notice of any website service you visit.

Our Websites include social media features. These features may collect your IP address, which webpage you are visiting on our Websites, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our Websites. Your interactions with these features are governed by the privacy policy of the company providing them.

Egen does not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. In the event that we may have collected any data from a child under age 18, please contact us at [email protected] for proper removal and purge from our database.

If you are a visitor from the European Economic Area and the United Kingdom, Egen’s legal basis for collecting and using the personal information collected will depend on the personal information concerned and the specific context in which we collect it.

In most circumstances, we collect personal information (i) where it is needed for the performance of a contract, (ii) where the processing of the personal information is in our legitimate interests and not overridden by your rights, or (iii) where you provide your consent. Other times, your personal information may be collected in order for us (iv) to comply with a legal obligation, (v) to perform a task for the public interest, or (vi) for the protection of your or another’s vital interests.

If we collect and use your personal information in reliance on our legitimate interests or those of any third party, we will make clear to you at the relevant time through this notice or otherwise what those legitimate interests are. Oftentimes, legitimate interests involve our normal day-to-day operations, such as the ability to operate our services and communicating with you as necessary to provide our services, responding to your inquiries, or marketing. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our customers.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided at the bottom of this Privacy Notice.

Egen and our service providers use cookies, local storage (HTML5), scripts and similar technologies to (disclose general purpose of collection and use). For further information regarding Egen’s use of cookies and how to opt-out, please refer to our Cookie Notice.

Most of the information we collect through our Services is metadata. Metadata may include how and when a device or network is being used, login times and attempts, registry keys, types and versions of operating systems, browsers, and information about software applications. In some cases, we collect personal information as it may appear within the metadata such as that associated with usernames, filenames, file paths, and machine names. This personal information is used to help our customers and improve our capabilities in the way described in our more specific service documentation and agreements. Egen’s Services also include features providing customers the ability to submit files (including the content of those files) and other information related to the files for purposes including security analysis and response, product improvement, enhanced capabilities, or customer support. At the direction of customers, we may also collect or retrieve files as part of our Services.

An important type of data we detect, collect, analyze, and use through our Services (or provide our customers the ability to provide to us) is information about your data.

To the extent Egen collects personal information through its Services, Egen generally collects that information under the authority and direction of its customers, which often are corporate entities. Egen typically has no direct relationship or contact with an individual whose personal information we may collect or receive from a corporate customer and subsequently analyze and use. Consequently, any inquiries about the specific processing of your personal information via Egen Services should be directed to your organization. Regardless, the use of the information collected through our Services is limited to the purpose of providing the service for which our customers have engaged Egen or as otherwise outlined in our agreements. We do not use any personal information collected through ourServices to contact or market products or services to these individuals. We also do not provide any personal information obtained through theServices to third parties for the purpose of contacting or marketing products or services to these individuals.

If you are a user of one of our Services, we obtain the personal information you provide us during the sales and/or fulfillment process. We may use personal information collected such as your name, phone number, mailing address, and email address to contact you and to provide and inform you of Services, send you an invoice, determine how our Services are used and enhance your customer and user experience, perform accounting, auditing and collection activities, answer questions, and provide support or other similar services.

The security of customer data and your personal information is important to us. We adopt data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of customer data and your personal information. We follow generally accepted practices to protect customer data and the personal information collected and submitted to us, both during transmission and once we receive it. If you have questions about the security of your personal information collected through our Services or Websites, you can contact us at [email protected].

We will retain your personal information for as long as needed to fulfill the purpose for which we collected it and for a reasonable period thereafter in order to comply with audit, contractual, or legal requirements, or where we have a legitimate interest in doing so. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may retain aggregated or de-identified data indefinitely or to the extent allowed by applicable law. We may retain personal information preserved in automatically generated computer back-up or archival copies generated in the ordinary course of our information technology systems procedures.

Where Egen is a data controller it affords access, correction, and deletion rights to individuals. More specific rights are listed below.

If you are a resident of the European Economic Area, United Kingdom, or Switzerland, your data protection rights are as follows:

• If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting Egen using the contact details provided below or by email at [email protected]
• You can object to processing of your personal information, ask us to restrict processing of your personal data or request portability of your personal information. You can exercise these rights by contacting Egen using the contact details provided below or by email at [email protected]
• You have the right to opt-out of marketing communications we send to you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing, such as telemarketing, then please contact Egen using the contact details provided below or by email at [email protected]
• If Egen has collected and currently processes your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
• You have the right to complain to a data protection authority about Egen’s collection and use of your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below or by emailing at [email protected].

Egen responds to verifiable requests received from individuals who wish to exercise their data protection rights in accordance with applicable data protection laws. When contacting us, please provide us with detailed information about the personal information you are requesting we correct, update, amend, or remove, and the timeframe and manner in which you believe we came to collect your personal information. If we obtained your personal information from a customer or third party acting on your behalf, you should contact the company or person you provided your information to. If you would no longer like to be contacted by one of our customers or would like to have your personal information corrected, updated, amended, or removed, please contact the customer (“data controller”) that you interact with directly.

If you have any questions about this Privacy Notice or our privacy practices, please contact us at:

Egen Solutions, LLC.
40 Shuman Blvd.
Suite 302
Naperville, IL 60563
[email protected]

Based on the applicable laws of your country, you may have the right to request access to the personal information we collected from you, change the information, or delete it. To request to review, update, or delete your personal information, please submit a request form by clicking here.

Egen may update this Privacy Notice and its last modified date at any time to reflect changes to our information practices. The updated version will be indicated by updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification email. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.